Augment Your In-House IT Team With Total Techs
If you have an IT person but they’re drowning in tickets, no after-hours coverage, or short on specialized expertise — co-managed IT is the solution. We become an extension of your IT team. Helpdesk overflow, project work, cybersecurity specialization, after-hours coverage. Your IT person stays in charge; we just give them superpowers.
Your IT Person + Our Team = Better Coverage
Many businesses have an “IT person” who handles everything — and is completely overwhelmed. They’re the helpdesk, the project manager, the security analyst, the vendor coordinator. They never get to do strategic work because they’re constantly putting out fires. They can’t take vacations without something breaking. And they’re definitely not a cybersecurity expert, a networking expert, a phone system expert, AND a backup expert.
Co-managed IT solves this. Your IT person stays in charge. We handle helpdesk overflow, project work, after-hours coverage, and the specialized stuff they can’t reasonably know everything about. They get back to strategic work. You get better IT coverage. Everybody wins.
Co-managed IT is a popular fit for businesses with 50-200 employees that have one IT person who’s stretched thin.
Key Benefits
- Your IT person stays in chargeWe work for them, not over them
- Helpdesk overflowWe handle tier 1 tickets so they don’t have to
- Specialized expertiseCybersecurity, networking, M365, backup
- After-hours coverageNights, weekends, vacations — we’re there
- Project capacityWhen they need help, we have hands
- Documentation helpWe document your environment for both teams
What You Get
Helpdesk Overflow
Your IT person stops being the only person who answers password-reset and printer tickets. We take tier 1 so they focus on strategic work.
After-Hours Coverage
Nights, weekends, holidays, vacations. When your IT person is off the clock, our team is on. No more being the on-call person who never gets a real day off.
Cybersecurity Specialization
Your IT generalist probably doesn’t have time to be a security specialist. We bring the security expertise: incident response, security tooling, compliance documentation.
Network Expertise
Switch upgrades, firewall configuration, wireless surveys, VLANs, VPNs. Our networking team backs up your IT person when these projects come up.
M365 Expertise
Licensing, security policies, SharePoint architecture, Teams governance. We handle the M365 specialty work your IT person doesn’t have time to keep up on.
Project Capacity
Server replacement, email migration, office build-out. When your IT person needs more hands, we deploy a project team.
How It Works
Discovery
We meet with your IT person to understand what they’re handling, what’s slipping, and where they need backup.
Role Definition
We document who handles what — your IT person owns these things, we own these things, here are the gray areas.
Smooth Handoff
We onboard onto your environment, learn the systems, build relationships with your team.
Ongoing Collaboration
Regular check-ins between our teams. Your IT person sees us as backup, not competition.
Common Questions
QHow is co-managed IT different from managed IT?
Co-managed IT keeps your existing IT person in charge — we work alongside them. Fully managed IT means we replace internal IT entirely. Co-managed is best when you have a competent IT person who’s just stretched too thin.
QWill our IT person feel threatened?
Not when it’s positioned right. Most IT people are relieved to have backup. They get to take vacations, do strategic work, and not be the bottleneck. We’re explicit upfront that we’re not replacing them — we’re augmenting them.
QWhat does co-managed IT cost?
Pricing depends on what we cover. Helpdesk overflow only might be $30-$50 per user per month. Full co-managed with after-hours coverage and project capacity might be $40-$80. Significantly less than a second full-time hire.
QDo you sign NDAs?
Yes. We handle sensitive business data and sign NDAs as standard practice for all clients. Your IT person and our team both need to be able to access and discuss sensitive information freely.
QWhat if our IT person leaves?
Co-managed makes this transition smooth. We already know your environment, have access to documentation, and can pick up additional responsibilities while you hire a replacement. Many co-managed clients move to fully managed during transitions.
Ready to Talk With a Real Local Tech Team?
Free consultation. No sales pressure. Just honest answers about your technology.