Outsourced Managed IT for Southern Idaho Businesses
Stop juggling IT vendors and worrying about whether your systems are secure. Total Techs is your outsourced IT department — 24/7 monitoring, cybersecurity, M365 management, backup, and helpdesk support all rolled into one predictable monthly cost.
Your IT Department, Without the Overhead
Most businesses can’t justify a full-time IT person. But they also can’t afford to keep ignoring computer problems, hoping things just keep working. Managed IT services from Total Techs are the middle ground: a professional IT team that handles everything, available when you need them, at a predictable monthly cost.
We monitor your systems 24/7, patch and update everything, respond to issues fast, and handle the security work that keeps your business safe. When ransomware hits or your cyber insurance carrier asks about your security controls, you’ll be glad you have us.
Based in Twin Falls, we serve businesses across Southern Idaho — Twin Falls, Jerome, Burley, Rupert, Gooding, and surrounding areas. Real local team. Same-day response. No offshore call centers.
What’s Included in Managed IT
- 24/7 monitoring & alertsWe see problems before they cause downtime
- Unlimited helpdesk supportYour staff can call or email us anytime
- Patch managementOS, software, and security patches handled
- Cybersecurity includedEDR, email security, security awareness training
- Backup & disaster recoveryTested backups, ransomware-resistant
- Quarterly strategy reviewsTech planning aligned with your business
Everything a Modern Business Needs from Its IT Department
One predictable monthly cost. Everything covered.
Helpdesk & IT Support
Unlimited remote and on-site IT support for your team. Phone, email, or ticket — we respond fast and fix it right.
Cybersecurity
EDR, MFA, email security, security awareness training, and cyber insurance compliance. We close the security gaps insurers ask about.
Microsoft 365 Management
Licensing, security policies, SharePoint setup, Teams, email migration, and ongoing support — done properly.
Backup & Disaster Recovery
Tested backups that survive ransomware. Cloud and on-site options. Documented recovery procedures.
Co-Managed IT
Already have an IT person? We can extend their capabilities with after-hours coverage, projects, and specialized expertise.
Transparent Pricing
Per-user or per-device pricing models. See exactly what you’ll pay. No surprise invoices.
Take a Look Inside Your Server Closet
Many small business server closets look like spaghetti — random cables, no labels, dust, and equipment from 6 different vendors. When something breaks, troubleshooting takes hours just to figure out what connects to what.
Our managed IT clients get clean, labeled, documented infrastructure. Network diagrams. Asset inventories. So when something does go wrong, we’re fixing it in minutes, not hours.
How Onboarding Works
Discovery Call
30-minute conversation about your business, current IT setup, pain points, and goals. No sales pressure.
Free IT Assessment
We come on-site, look at your network, servers, workstations, and security posture. You get a written report.
Custom Proposal
Clear monthly pricing based on what you actually need. No bait-and-switch, no hidden fees.
Smooth Onboarding
We install our monitoring tools, document your environment, and start handling tickets — typically within a week.
Common Questions About Managed IT
QHow much does managed IT cost?
Most managed IT services in Southern Idaho run $75-$200 per user per month, depending on what’s included. We typically price per-user with a small per-server fee. See our managed IT pricing guide for a detailed breakdown.
QWhat size businesses do you support?
We work best with businesses that have 10-100 employees. Smaller businesses are often better served by our hourly support model. Larger businesses (200+) usually have internal IT and benefit from our co-managed IT approach instead.
QHow fast do you respond to issues?
Critical issues (server down, ransomware, business stoppage): under 30 minutes during business hours. Standard issues (one user with a problem): typically within 1-2 hours. We track and report on response times monthly.
QDo you replace our existing IT person?
Sometimes yes, sometimes no. If you have a full-time IT person who’s drowning in tickets, we can take helpdesk and projects off their plate so they can focus on strategic work. This is called co-managed IT.
QWill managed IT help with cyber insurance?
Yes — significantly. Cyber insurance carriers now require specific controls: MFA, EDR, security awareness training, tested backups, and patch management. We implement and document all of these as part of standard managed IT, which often qualifies you for better premiums and lower deductibles.
QWhat happens if we want to switch back to break/fix?
You can. We don’t lock clients into long contracts — typical agreements are month-to-month after the first year. If managed IT isn’t working for you, we’ll help you transition out smoothly.
Ready for a Real IT Department?
Free IT assessment. No obligation. Find out what managed IT could look like for your business.